1 How do I open a demo account?

If you have already downloaded and installed the trading terminal, start running it and click File → Open an account. Fill out all required fields and select the account leverage, currency and deposit, and don’t forget to check I agree to subscribe to your newsletters, then click Next.

You can also register for a demo account at http://uwcfx.com/trading/open-demo-account/index.html.

2 What is the difference between a demo and a real account?

The demo account is ideal and also recommended for beginner traders, who are just about to learn the basics of FOREX. Traders conduct operations with virtual money, so there is no risk involved. Demo accounts have exactly the same features as real ones.

Real accounts are designed for advanced/professional traders/investors: depositing and trading are conducted with real funds.

For opening a demo account, the conditions are the same as for a real account (order, execution technology, quotes, working with orders).

3 How do I connect to my trading account?

First you need to download the trading terminal, install it on your PC and run the program. The access it through the main menu by clicking File → Login. Enter your trading account number, trader password and select the appropriate trading server (UWC-Lite.com for LITEForex accounts; UWC-Real.com for MINIForex and REALForex accounts; UWC-Demo.com for demo accounts).

4 How do I open a trade (new order)?

So that you can start trading, first you must log in using your trader password. Then press F9 on your keyboard or click the New order button on the trading terminal’s main navigation bar. Select the currency pair and volume, and set the stop-loss or take-profit (optionally), then click Buy or Sell.

5 How do I open an additional trading account?

Log in to the Secure Client Site → Accounts → Add account → select the new account type → Open account → select account currency and leverage and enter any comments in the Reason for additional account; enter the phone number for the new account (it should be at least 5 symbols long) → Open an account.

6 Can I have a managed account with UWC?

We do not provide managed accounts and asset management, but you can allow another trader to manage your account. UWC will not bear any responsibility for trades conducted by the person you authorized to do so on your behalf. The agreement on account management is only valid between you and the trader you authorized.

7 Why do I receive the error message Trade context is busy and how can I solve it?

This error message pops up in case of an unsuccessful attempt to perform a trading operation. For instance, you send a new trading order before receiving the processed order you sent previously. This can be caused by a temporary disconnection with the trading server. The request gets queued up on the client terminal and the error message will appear every time you try to perform an operation. Wait until the previous operation is completed, or reset your PC. To clear the request queue, restart the terminal.

8 How can I add an affiliate account to my profile?

Log in to your account. You will be directed to your Secure Client Site. Here you will see 3 types of accounts: Trading Accounts, Affiliate Accounts, Debit Card Accounts. Go to Affiliate accounts and click Add account on the right. First read and agree to the Affiliate Agreement in the scroll-down menu, then click on Open new account at the bottom of the page.

9 How can I set it up an affiliate link?

The affiliate link can be generated in your Secure Client Area: Login to account → set up an affiliate account by clicking on Add Account → Get partnership link → insert the name of the person/website/blog you refer to us in the space “new link description” and click on Get a New link → the system generates a link that you must copy-and-paste and send it to those you want to refer to us

10 How can I set up my personal affiliate link?

Log in to the Secure Client Site → Accounts → in the Affiliate accounts section click on the link with the number of your affiliate account(s) → on the page that opens, click Get partnership link → click Get a new link in the section Referral links → as a result, you should get a link like http://www.uwcfx.com/?uuid=xxxxxxxxxxxx, which you can send to anyone you want to refer to our website.

11 How can I use an affiliate link?

Only clients with verified accounts can add affiliate links. Log in to your Secure Client Area and click on Add account in the affiliate section.

12 How can I change the leverage?

Log in to your account → open your Trading account → Settings → Forex leverage → choose preferred leverage from drop-down menu → Change

13 Can I apply for a swap-free account?

Yes, you can. You only need to download and fill in the form at http://www.uwcfx.com/support/documents/index.html. After this you can start the registration process. You can find detailed instructions at http://fxtools.net/?page_id=153 or from our customer support team via Live chat.

14 Which are the steps to make an account SWAP-free?

• Do not place orders on your trading account
• Go to page http://uwcfx.com/support/documents/index.html
• Download and complete the form “Swap free account request””
• Send this form with your trading account number to abdo.saliba@uwcfx.com
• Our manager will contact you as soon as he receives your request.

15 In which currencies can I have my trading account?

This depends on which account type you choose to open:

• Currency available for LITEForex: USD
• Currencies available for MINForex: USD, EUR, GBP, JPY, RUR
• Currencies available for REALForex: : USD, EUR, GBP, JPY, CHF, AUD, CAD, NZD, RUR

16 What is a closed order?

You probably don’t have enough funds in your account to keep an open position. When the margin level drops to stop-out level or lower, the server automatically closes an order. If several positions are opened parallel, the one with the largest floating loss will be closed.

17 What commission is charged with an opened CFD deal?

There is only a one-time commission and it is calculated according to this formula: commission for CFD deal = current contract price *number of lots/10.

18 How can I calculate the point price?

You can use the trader’s calculator, which contains the following formula:

Point price in the deposit currency: (cross-rate of the currency of the order to USD) x (order volume in lots) x contract size x point / (current rate), where the currency of the order is the first currency of the currency pair

For instance: EURJPY = 163,30; EURUSD = 1,4344; point price (EURJPY) = 1.4344 x 1 x 100000 x 0.01 / 162.3 = 8.83

Point price for CFD: (volume in lots) x contract size x minimal price deviation

19 How do I calculate the required margin for opening an order?

You can use the trader’s calculator for this, which contains the following formula:

Currency pairs***/USD (direct quote) volume (in base currency units) / leverage x open position moment rate = margin

Currency pairs USD/*** (reverse quote) volume (in base currency units) / leverage = margin

Cross pairs ***/***

Margin = (lot volume) x (lot) x (current rate of the first currency of the currency pair to USD) / (leverage)

For instance: for 1 lot EURJPY: margin = 100000 x 1 1.3460 / 200

Indices:

For all indices the margin for each lot at 1:200 leverage is 500, and at 1:100 leverage it is 1000

CFD: open price x volume / 20 = margin

20 What is the commission for opening a CFD order?

The commission is calculated according to the following formula:

Commission = (current share price) x (lot x contract) x 0.0015

21 Why does a client have to pay or receives a particular amount per position carried over?

Once the transaction is completed, you have earned credit in the currency you sell, and so must pay interest on it. At the same time you placed bought currency on your deposit and you will earn interest on it.

Interest differs according to currencies, and it is taken into consideration when the position is being carried over. If you sell currency with greater interest, you will pay for the position carried over. If you bought a currency with greater interest, the broker will pay you for the position carried over.

Roll-over is usually processed automatically at the beginning of the day, prior to the valuation date.

22 What is SWAP and why, for an opened position carrying over to the next day, do I either earn money or must pay it?

For an opened position carried over to the next day, money may be levied because prolongation of the position to the next day is processed with the help of a short roll-over or swap operation.

Roll-over consists of 2 opposite deals of equal amounts but with different value dates (Tom – tomorrow, Spot – second working day) and slightly different rates.

Roll-over is an artificial closing of an opened position on a certain value date and a synchronous opening of the same position on the next value date price, which shows the difference in interest rates between the selected currencies. Depending on the type of position (sell/buy) you either receive or pay a certain amount to prolong it (from some % of the pip to a couple of pips). When the position is prolonged from Wednesday to Thursday (here it means dates of valuation) this amount increases threefold.

23 How can I change my trading account leverage?

Before changing your trading account leverage, make sure it is available for your account type at http://uwcfx.com/trading/account-types/index.html. Log in to the Secure Client Site → Accounts → in the section Trading accounts click on the link with the trading account number the leverage of which you want to change → Settings → Trading account settings → select the leverage you want to set up → confirm your changes by clicking Change → wait until the Leverage is updated message appears.

If you fail to update your account leverage following the steps above, send a request to support@uwcfx.com including the following information:

• Trading account number
• Phone password
• Full name
• The new leverage you want to set up
• Attach color copy of the ID.

Remember to specify in your message that you want to update your trading account leverage.

24 What are the company working hours?

Working hours for Finance and Customer Dept.: 09.00 – 18.00 GMT+2 Monday-Friday

Working hours for Customer Support and dealing Desk: 00.00 GMT+2 Monday- 22.00 GMT+2 Friday.

25 What are the details for the quoting timetable?

Quoting is performed according to the Regulations, namely from 23:00:01GMT Sunday – 21:00:00 GMT Friday. During the period from 21:00:00 GMT Friday to 23:00:00 Sunday the market is closed. CFDs are traded according to this session time. The timetable of the sessions is 16.30 – 23.00 GMT+2 Monday to Friday. Since shares in the terminal are provided by NYSE, they can be traded only during the NYSE operational hours.

26 What is volume in the New order menu and how is it calculated?

Volume is the size of an order and is measured in lots. For lot sizes, please go to Trading Instruments.